Terms of service

Welcome to [THEKHUSHKART]. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and related features.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. General Information

This website is operated by [THEKHUSHKART]

For questions regarding these Terms, please contact us at:

Email: [khushbusgallery@gmail.com]
Phone/WhatsApp: [8999864215/9152687025]
Business Hours: [24/7]

Throughout these Terms, “we,” “us,” “our,” and “[THEKHUSHKART]” refer to the store/business operating this website. “You,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

2. Account Terms

You may be required to provide certain information to create an account or place an order.

You agree to:

Provide accurate, current, and complete information.
Keep your account and login information secure.
Update your information when necessary.
Notify us promptly if you believe your account has been accessed without authorization.
Be responsible for activities carried out through your account.

You must be at least [18] years old, or use the website under the supervision of a parent or legal guardian where permitted by applicable law.

We reserve the right to suspend or terminate accounts that contain false information, are used improperly, or violate these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, colours, sizes, availability, and other information displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen.
Minor variations may occur between product images and the actual product.
Measurements and specifications may have reasonable manufacturing variations.
Product availability may change without prior notice.

If you receive a product that is materially different from its description or is defective, please contact us according to our Returns and Refunds Policy.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes made after an order has been accepted will not normally affect the agreed price of that order, except where an obvious pricing error has occurred.

Applicable taxes, shipping charges, handling fees, or other charges will be displayed during checkout where applicable.

We may accept payment methods including:

Credit and debit cards
UPI
Net banking
Digital wallets
Cash on Delivery, where available
Other payment methods displayed at checkout

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

We do not ordinarily store complete credit or debit card details on our own systems.

5. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing information, occasional errors may occur.

If a product is listed at an obviously incorrect price due to a technical, typographical, or system error, we reserve the right to cancel the affected order and refund any amount already paid.

Where appropriate, we may contact you to provide the option to reorder the product at the correct price.

6. Order Placement and Acceptance

Placing an order through our website constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit any order for reasons including:

Product availability
Pricing or listing errors
Payment issues
Incorrect customer information
Suspected fraud or unauthorized activity
Shipping restrictions
Violation of these Terms
Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will initiate a refund of the applicable amount through the relevant payment method, subject to applicable payment-processing timelines.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Typical processing time:

Order Processing: [BUSINESS DAYS]
Estimated Delivery: [DELIVERY TIMEFRAME]

Delivery times may vary depending on your location, product availability, courier service, weather, holidays, public events, or circumstances beyond our reasonable control.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

You are responsible for providing a complete and accurate shipping address, phone number, and other delivery information.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges or other consequences may apply where permitted by law.

For further information, please refer to our Shipping Policy.

8. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are subject to our Return & Refund Policy.

Depending on the product and circumstances, eligibility may require that:

The product is unused, unworn, and in its original condition.
Original packaging, tags, accessories, and invoices are retained where applicable.
The return request is submitted within [4-5 DAYS] of delivery.
The product is not excluded from returns under our Return & Refund Policy.

Certain products, including products involving hygiene, personal care, cosmetics, customized products, or other specified categories, may not be eligible for return where permitted by applicable law.

If you receive a damaged, defective, incorrect, or incomplete product, contact us at [KHUSHBUSGALLERY@GMAIL.COM] within [3 DAYS] and provide the requested order details and supporting photographs or videos.

Please review our complete Return & Refund Policy before placing an order.

9. Prohibited Uses

You agree not to use our website, services, or products for unlawful or unauthorized purposes.

You must not:

Violate any applicable Indian or other applicable law or regulation.
Attempt to gain unauthorized access to our website, accounts, systems, or databases.
Interfere with or disrupt the operation or security of our website.
Use automated systems, bots, scraping tools, or similar methods to access or collect website information without authorization.
Upload or transmit malicious software, viruses, or harmful code.
Use our website to commit fraud, impersonation, deception, or other unlawful activity.
Provide false or misleading information.
Abuse promotional offers, discount codes, referral programs, or other benefits.
Copy, reproduce, distribute, or commercially exploit our website content without permission.
Use our trademarks, branding, product images, or content without authorization.
Attempt to circumvent security, payment, account, or order-processing systems.

We may suspend or terminate access to our website or cancel orders where we reasonably believe prohibited activity has occurred.

10. Intellectual Property

Unless otherwise stated, the website and its contents, including logos, trademarks, text, graphics, photographs, product images, videos, designs, page layouts, and other materials, are owned by or licensed to [STORE NAME].

You may access and use website content for personal, non-commercial purposes in connection with shopping through our website.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

11. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment gateways, courier companies, analytics providers, advertising platforms, social-media services, and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies, practices, availability, or content of third-party websites or services, except to the extent required by applicable law.

12. Disclaimer

We strive to keep our website accurate, secure, and available. However, we do not guarantee that:

The website will always be available or uninterrupted.
The website will always be free from errors.
All information will always be completely current.
Website content will be free from technical issues or vulnerabilities.

Nothing in these Terms excludes or limits any consumer right, warranty, remedy, or protection that cannot lawfully be excluded or limited under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [THEKHUSHKART] will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or purchase of products.

Our liability will not be excluded or limited where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to limit liability for matters that cannot legally be limited or excluded, including liability that may arise under applicable consumer-protection laws.

Where legally permitted, our total liability relating to a particular order will be limited to the amount actually paid by you for the product or service giving rise to the claim.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision will not apply to the extent that the relevant loss was caused by our own unlawful conduct or liability that cannot legally be excluded.

15. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, pandemics, war, civil unrest, government restrictions, strikes, transportation disruptions, internet or technology failures, or courier disruptions.

We will make reasonable efforts to resume affected services as soon as reasonably possible.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

17. Changes to These Terms

We may update or modify these Terms from time to time.

Any updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

For significant changes, we may provide additional notice where appropriate.

18. Governing Law and Indian Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection or other applicable legal rights, disputes arising out of or relating to these Terms, your use of the website, or purchases made through the website shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising any mandatory legal right to approach a competent consumer forum, court, or other authority available under applicable Indian law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Cancellation Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of products, subject to applicable law.

21. Contact Us

If you have questions, concerns, complaints, or requests relating to these Terms, please contact:

[STORE NAME]
Legal/Business Name: [THEKHUSHKART]
Address: [INDIA]
Email: [KHUSHBUSGALLERY@GMAIL.COM]
Phone/WhatsApp: [8999864215/9152687025]
Customer Support Hours: [BUSINESS HOURS]