Privacy policy

At [THEKHUSHKART], we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use our website, products, and services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Information You Provide

When you create an account, place an order, contact us, or subscribe to communications, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing and shipping address
  • Order and transaction details
  • Product preferences and information you provide to us
  • Customer-service communications
  • Reviews, feedback, or other information you voluntarily submit

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method you choose, the payment provider may collect and process payment information such as card, bank, UPI, or other payment details.

[STORE NAME] does not ordinarily store complete payment-card details on its own servers. Payment information is handled by the relevant payment gateway or financial institution in accordance with its own privacy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website or page
  • Website usage and interaction information

This information helps us operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Delivering products to you
  • Processing payments and refunds
  • Providing customer support
  • Communicating about orders, deliveries, returns, and other transactions
  • Creating and managing customer accounts
  • Improving our website, products, services, and shopping experience
  • Personalizing your experience where appropriate
  • Detecting, preventing, and investigating fraud or unauthorized activity
  • Maintaining website security
  • Sending promotional communications where permitted and where you have provided the required consent
  • Complying with applicable legal, tax, accounting, regulatory, and law-enforcement requirements
  • Protecting our legal rights and preventing misuse of our services

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

Where consent is required by applicable law, we will seek consent in an appropriate manner. Under India's data-protection framework, consent is intended to be specific, informed, unambiguous, and capable of being withdrawn.

3. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

  • New products
  • Special offers
  • Discounts and promotions
  • Trending products
  • Store announcements

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us at [EMAIL ADDRESS].

Please note that even if you opt out of marketing communications, we may still contact you regarding important transactional matters such as orders, payments, deliveries, returns, refunds, or customer-service requests.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better shopping experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember preferences
  • Maintain login or session functionality
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing effectiveness
  • Provide relevant content or advertising, where applicable

Some cookies may be placed by third-party service providers that support our website or marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping-cart or checkout features.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

5. Third-Party Services

We may use trusted third-party service providers to help operate our business. These may include providers for:

  • Shopify and website hosting
  • Payment processing
  • Shipping and logistics
  • Order fulfillment
  • Email and SMS communications
  • Customer support
  • Website analytics
  • Marketing and advertising
  • Fraud prevention and security

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

Third-party providers may have their own privacy policies and terms. We encourage you to review those policies where appropriate.

We do not sell your personal information to third parties for their independent commercial use.

6. Shopify

Our online store is hosted and operated using Shopify services. Shopify and its service providers may process certain information necessary to provide website, checkout, payment, security, analytics, and other platform functionality.

Information processed through Shopify may be subject to Shopify's own privacy practices in addition to this Privacy Policy.

7. Sharing of Personal Information

We may share information when reasonably necessary with:

  • Payment processors
  • Delivery and logistics partners
  • Technology and hosting providers
  • Customer-support providers
  • Marketing and communication service providers
  • Fraud-prevention and security providers
  • Professional advisers, such as accountants, lawyers, or auditors
  • Government authorities, regulators, courts, or law-enforcement agencies where legally required
  • A successor or acquiring entity in connection with a merger, sale, restructuring, or transfer of business assets

We seek to ensure that information is shared only for legitimate purposes and to the extent reasonably necessary.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include appropriate access controls, secure systems, authentication procedures, monitoring, and other safeguards appropriate to the nature of the information and risks involved.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, tax, accounting, or regulatory requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law and any conditions or limitations that may apply, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we process about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information regarding certain data-sharing or processing activities
  • Raise a grievance regarding our handling of your personal information
  • Exercise other rights available to you under applicable Indian data-protection law

The Digital Personal Data Protection Act provides data principals with rights concerning access to information about processing and the ability to withdraw consent where consent is the basis for processing.

To exercise an applicable privacy right, contact us using the details provided below.

We may need to verify your request before taking action, where permitted or required by law.

11. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us at [EMAIL ADDRESS] or by using the applicable consent-management or unsubscribe mechanism provided by us.

Withdrawal of consent does not affect the legality of processing that occurred before withdrawal. Certain information may also need to be retained or processed where required or permitted by law or where another lawful basis applies.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at [EMAIL ADDRESS] so that we can review the matter and take appropriate action.

13. International Data Transfers

Some of our service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and use appropriate contractual, technical, or organizational safeguards where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related grievance, please contact us:

[THEKHUSHKART]

Business Address:
[india]

Email:
[khushbusgallery@gmail.com]

Phone/WhatsApp:
[8999864215/9152687025]

Privacy/Grievance Contact:
[NAME OR DESIGNATION, IF APPLICABLE]

Business Hours:
[BUSINESS HOURS]

We will review privacy-related requests and respond in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by the laws applicable in India, subject to the rights and protections available to customers under applicable law.

[THEKHUSHKART] reserves the right to update this policy whenever reasonably necessary to reflect changes in legal or regulatory requirements or our business practices.

Last Updated: [DATE]

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 899 986 4215 or email us at sahanisonu090502@gmail.com or contact us at flat 304 nirmal shakti near balwadi school lowjee station, flat, 410216 lowjee MH, India.