Refund policy

At TheKhushKart, we want you to shop with confidence. If you receive a product that isn’t right for you, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

You may request a return if:

The product is unused, unworn, unwashed, and in its original condition.
The product is returned with its original packaging, tags, accessories, manuals, and other included items.
The return request is submitted within [X DAYS] of receiving your order.
The product is not listed as non-returnable below.

Products that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for return.

2. Return Timeframe

Please contact us within [X DAYS] of delivery to request a return.

To start a return, email us at [EMAIL ADDRESS] with your order number, product details, and reason for the return. We may request photographs or videos to verify the condition of the product.

3. Refund Process & Timing

Once we receive and inspect your returned product, we will notify you whether the return has been approved.

If approved, your refund will be processed through the original payment method or another available method, as applicable.

Refunds will generally be processed within [REFUND PROCESSING TIME] after return approval. Once processed, the time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Shipping charges, if applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or wrongly delivered product.

4. Exchanges

Where available, we may offer an exchange for:

A different size or variant
The same product
A replacement for a defective or damaged product

Exchange requests must be made within [4-5 DAYS] of delivery and are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS].

Please provide:

Your order number
Clear photographs/videos of the product
Photographs of the packaging and shipping label, where applicable
A brief description of the issue

We will review the issue and, where applicable, arrange a replacement, exchange, refund, or other appropriate resolution.

Please do not discard the original packaging until your claim has been resolved.

6. Non-Returnable Items

The following products may not be eligible for return or exchange:

Products marked as “Non-Returnable” on the product page
Personal-care, beauty, cosmetic, hygiene, or intimate-use products where applicable
Products that have been used, worn, washed, altered, or damaged after delivery
Products with removed or damaged tags, seals, or packaging
Customized or personalized products
Gift cards or digital products, where applicable

Additional category-specific exclusions may be mentioned on individual product pages.

7. Return Shipping Costs

For damaged, defective, incorrect, or wrongly delivered products:
TheKhushKart will arrange or reimburse reasonable return shipping costs, subject to verification and approval.

For returns due to a change of mind, incorrect size, or other customer preference:
Return shipping costs may be the customer's responsibility unless otherwise stated on the product page.

Any applicable return shipping charges will be communicated before the return is processed.

8. Important Notes

Products must be returned in the condition in which they were received.
We reserve the right to reject returns that do not meet the eligibility requirements.
Refunds may be adjusted if returned items are missing components or have been damaged or used after delivery.
Certain products may have specific return conditions mentioned on their product page.
Please keep your return shipment receipt or tracking information until your return is successfully processed.